1. How can I contact GM Warehouse Direct?
2. What is your return policy?
3. International Shipping
4. What do I do if I receive damaged freight?
5. Does GM Warehouse Direct match competitors’ prices?
6. Product Warranties, Emissions Requirements, and Liabilities
1. HOW CAN I CONTACT GM WAREHOUSE DIRECT?
GM Warehouse Direct
5901 Spur 327
Lubbock, TX 79424
Order Only: 1-806-798-4108. Use the Order Line to place an order, check on an order or to check product availability. The Order Line can also be used for questions about an order you have received and about returning an order.
Technical Information: 1-806-798-4108. Use the Technical Information Line for help with product applications and specifications.
Fax Number: 1-806-798-4086. Orders, tech questions and customer service issues can also be sent by fax.
2. WHAT IS YOUR RETURN POLICY?
RETURNS ARE EASY!
Your complete satisfaction is our priority, if an item purchased from GM Warehouse Direct does not meet your expectations, return it within 90 days for a refund or exchange.
If you are not completely satisfied with the product or products that you have purchased, you may return the new / unused parts within 90 days from the invoice date. You must include the original invoice with the return and complete the return form. The product must be in the original box and must be sent freight prepaid. All returns can be subject to a 20% restocking fee.
Please follow the procedures listed on the return form to avoid the restocking fee and to process your refund as quickly as possible. NO refunds will be issued without the original invoice and the completed return form.
GM Warehouse Direct will not accept any returns on special ordered parts, custom machined parts, used or installed parts. Any electronic or electrical parts that have been opened are not eligible for return.
Send the Package to:
GM Warehouse Direct-Returns
5901 Spur 327
Lubbock, Texas 79424
3. INTERNATIONAL SHIPPING
We have been providing professional export service for over 40 years. Our export department works with many different carriers and brokers to service your needs. We offer the best freight services and the most competitive freight rates in the industry.
Depending on your location and size of the order, several different options may be available.
Hazardous and Regulated Goods will not be shipped to international customers. Invoices will reflect the actual products and prices as shipped. Requests for changes to an invoice will not be accommodated. Due to such large variances in shipping costs, international shipments are not eligible for flat-rate shipping and therefore actual shipping costs will not be reflected on your online invoice. Shipping costs will be determined by our shipping department using package weight, dimensions and declared value. Once this amount has been determined we will notify you of the total charges (freight charge plus items purchased) prior to shipping. Duties, taxes, and any import fees will be the responsibility of the customer at the time of package release and consignment. At GM Warehouse Direct, we look forward to the opportunity of providing you with the best service in the automotive industry. If you have any special needs or questions, please forward these inquiries to our export department.
Export/International Shipping: firstname.lastname@example.org
4. WHAT DO I DO IF I RECEIVE DAMAGED FREIGHT?
Though it is a very rare occasion, shipping containers and/or their contents can be damaged during shipping. Open and inspect every package regardless of how the box looks. If the box is physically damaged and/or the parts are damaged, you must notate on the bill of lading that the box and/or the parts are damaged before you accept the shipment. Do not sign the bill of lading without notating the damage. Freight claims cannot be resolved without this notation from the recipient.
Freight claims are paid to the recipient, not to the shipper. If you choose to accept delivery of a damaged package, it is your responsibility to file the freight claim with the shipping company (because the shipping company is going to pay you). GM Warehouse Direct will gladly assist you with the necessary information for filing claims and resolving your damaged freight dilemma. However, GM Warehouse Direct can not file the claim on your behalf, you must file the claim yourself. So carefully inspect your packages before accepting delivery and please notify GM Warehouse Direct of any problems you have.
5. DOES GM WAREHOUSE DIRECT MATCH COMPETITORS’ PRICES?
PRICE BUSTERS GUARANTEE
GM Warehouse Direct will meet or beat the total delivered price* for any in stock item we carry.
Due to constantly changing prices in the industry, GM Warehouse Direct will require proof of advertising before matching or beating the advertised price.
You may show proof of advertising by providing a link to that web page, or magazine name, and issue number. GM Warehouse Direct reserves the right to limit the quantity on any and all purchases. This guarantee does not apply to refurbished, used, sale by owner, or closeout sales.
*Total delivered price is the price of the part plus shipping charges.
6. PRODUCT WARRANTIES, EMISSIONS REQUIREMENTS, AND LIABILITIES
Most of the products offered for sale on this web site are backed by a standard manufacturers warranty, which typically covers the product for 90 days from the date of purchase (unless otherwise stated). GM parts are covered by a limited GM warranty. Please see GM's warranty information for more details.
Please check the warranty information (usually included with the product / instructions) to verify the terms of each company concerning defective parts. Most manufacturers require that the defective product be returned directly to their facility.
If you have any questions concerning a warranty, please contact our tech department and they will assist you with the necessary information to process your warranty (when applicable).
Unless specifically indicated as legal or a direct factory replacement part produced by the automobile manufacturer to fit the specific vehicle your purchasing items for, ALL Parts and some chemicals listed in this Site are NOT legal for sale or use in California, Arizona, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington, as well as the District of Columbia or in states with laws governing pollution controlled vehicles and chemicals. It is the customer╒s responsibility to check with their local city, county, state and Federal laws concerning vehicle modifications to insure they are meeting those requirements. Scoggin-Dickey Chevrolet-Buick Inc., dba GM Warehouse Direct, hereby disclaims all warranties either express or implied warranty of merchantability or fitness for a particular purpose, and GM Warehouse Direct neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of the parts and/or the installation. Due to the nature of and intended usage of automotive parts, accessory components and performance parts, the entire risk of installation, fit, function, and performance is with the buyer. The buyer and not GM Warehouse Direct assumes full responsibility for and the entire burden for all necessary servicing, repair, damage, or loss to property and consequential damage for all parts purchased from GM Warehouse Direct. We make every effort to indicate when an item is E.O. Certified and if you have any questions concerning this please call our Tech Department.